Privacy Policy

This Privacy Policy describes how SocialAdda ("we", "our", or "us") collects, uses, and protects your personal information when you use our social media marketing panel and related services (collectively, the "Service"). By accessing or using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, and password when you register.
• Transaction data: Wallet top-up amounts, order history, refund records, and payment method details (we do not store full card numbers — payments are processed by Razorpay).
• Usage data: Pages visited, features used, IP address, browser type, and device information collected automatically.
• Content links: URLs you submit when placing orders (e.g., Instagram post links) — used solely to fulfil your order.
• Communications: Messages you send to our support team.

2. How We Use Your Data

We use the information we collect to:

• Create and manage your account and wallet.
• Process and fulfil your orders and issue refunds where applicable.
• Send transactional emails (order confirmations, payment receipts, support replies).
• Detect and prevent fraud, abuse, or security threats.
• Analyse aggregate usage trends to improve our panel and services.
• Comply with applicable laws and legal obligations.

We do not sell your personal data to third parties for advertising.

3. Data Sharing

We may share your data with:

• Payment processors (e.g., Razorpay) to handle wallet top-ups — governed by their own privacy policies.
• Service providers who help us operate the platform (hosting, email delivery, analytics) under confidentiality agreements.
• Law enforcement or regulators when required by law or to protect the rights and safety of our users.

Any third-party SMM providers used to fulfil orders receive only the content link and order quantity — never your personal identity.

4. Security

We implement industry-standard safeguards including HTTPS encryption, hashed password storage, and server-side access controls. While no system is perfectly secure, we continually review and update our practices to protect your information. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

5. Cookies & Tracking

We use essential session cookies to keep you logged in and maintain your preferences (such as dark mode). We do not use third-party advertising cookies or cross-site tracking. You may disable cookies in your browser settings; however, some features may not function correctly without them.

6. Data Retention

We retain your account information for as long as your account is active. Transaction records are kept for a minimum of 5 years to comply with financial regulations. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us.

8. Children's Privacy

SocialAdda is not intended for users under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify registered users by email. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

• Email: socialadda.net@gmail.com
• Contact form: socialadda.in/contact.php